Food & Beverage

How to Serve More Customers With Your
Coffee Shop Google Business Profile

Top-performing coffee shops drive sales by showcasing their signature espresso drinks, specialty beverages, and food offerings in their Google profiles. GMB Everywhere shows you exactly which drinks and services competing shops display so you can highlight everything customers are searching for.

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Let's Start With the Basics

Imagine someone searching for "espresso near me" or "specialty coffee" on Google. They see a list of coffee shops—some at the top, some buried below.

Ever wonder why some coffee shops show up first while others don't? That's what we're going to explain. And don't worry—we'll keep it simple.

Your Google Business Profile (or GBP for short) is basically your coffee shop's online business card on Google. It shows your name, location, phone number, hours, photos, and customer reviews. When someone searches for coffee or food items, Google decides which coffee shop profiles to show based on a few key things.

What Google Looks For

Google wants to show people the best, most relevant results. So it checks three main things about your business. Think of these as the "three pillars" that hold up your local ranking.

1

Is Your Information Correct?

This sounds obvious, but many coffee shops have inconsistent information online. Google checks if your name, address, and phone number match everywhere—your website, business directories, and Google. If they don't match, Google gets confused and won't show your profile properly.

Quick check: Is your coffee shop name spelled exactly the same on your website, directories, and Google profile?

2

Does Your Profile Match What Clients Search For?

When someone searches "espresso near me" or "specialty coffee near me," Google looks at your coffee shop profile to see if you provide those items. If you haven't listed them, you won't show up—even if you offer them.

This is where categories and services come in. We'll explain these in detail in the next section. For now, just know that telling Google exactly what you do is really important.

3

Do Clients Trust You?

Google reads customer reviews. Lots of positive reviews tell Google that customers trust your coffee shop. Replying to reviews shows you're responsive and professional. Both boost your search ranking.

Think about it: would you choose a coffee shop with 3 reviews or one with 50+ positive reviews? Google thinks the same way.

Here's the good news: You don't need to be a tech expert to improve these things. Most of it just takes a few minutes to set up.

Now, let's dive deeper into the part that matters most for coffee shops: categories and services. Once you understand these, you'll be ahead of most coffee shops in your area.

Categories and Services: The Two Things That Matter Most

Remember when we said Google needs to know what you do? This is where you tell it. Let's break this down into two simple parts.

Why this matters: Of all the things you can control on your Google Business Profile, categories have one of the biggest impacts on your local rankings. Pick the wrong ones, and you won't show up when customers search. Pick the right ones, and you'll appear for the exact services you offer. Our case study proves that adding relevant categories doesn't hurt your rankings—it actually increases your visibility.

Part 1: Categories

Think of categories like labels on a filing cabinet. Google uses them to sort businesses into groups. When someone searches "coffee shop near me", Google opens the "Coffee shop" folder and shows what's inside.

If your coffee shop isn't in that folder, you won't show up. It's that simple.

You get to pick one primary category (your main label) and a few secondary categories (extra labels for other coffee or food services you offer).

Here's what a typical coffee shop might choose:

Primary Coffee shop Your main category
Secondary Cafe
Secondary Coffee store
Secondary Espresso bar

Pro tip: Not sure which categories to pick? The checklist below will walk you through exactly how to find the best categories for your coffee shop.

Part 2: Services

If categories are the folders, services are the specific items inside. They tell Google (and potential customers) exactly what you offer.

Let's say someone searches "espresso near me" or "specialty coffee beans." Google will check if you have those items listed. If you do, great—you'll show up. If you don't, Google assumes you don't offer them.

Think of it like a service menu. If a service isn't listed, clients searching for it won't know to call you.

Services a coffee shop might list:

Coffee
Espresso
Cappuccino
Latte
Iced coffee
Cold brew
Americano
Mocha
Macchiato

The more services you list, the more client searches you can show up for. Just make sure you actually provide what you list!

So What Should You Do?

Here's a simple action plan:

  1. 1 Pick your primary category — choose the one that best describes your coffee shop (it's usually "Coffee shop" or "Cafe")
  2. 2 Add secondary categories — include complementary coffee shop categories (Cafe, Coffee store, Espresso bar, etc.)
  3. 3 List all your menu items and services — every drink, food item, every specialty you offer, everything customers want to find you for

Not sure where to start? The checklist below will guide you through the categories and services in just 20 to 25 minutes.

Start Here

Your 20-Minute GBP Checklist

Work through each item below. By the end, your coffee shop profile will be optimized for better local rankings and more customer traffic.

Ready to optimize your Coffee Shop GBP? Install Extension

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Features

Complete suite of professional tools for Google Business Profile management

View Competitor Category

How to use:

Open any business on Google Maps - primary and secondary categories display automatically beside the profile

Features:

  • Always Free to Use
  • Find Primary Category
  • Find All Secondary Categories
  • Direct Link to Category Finder
  • Always Displayed on Google Maps

Local Scan

How to use:

Search for any term on Google Maps - click the Local Scan button to compare all GBPs

Features:

  • Compare Multiple Competitors in One Click
  • Compare Competitors Categories & Services
  • Compare Competitor Reviews Across GBPs
  • Compare Competitor Location Advantage
  • Compare Attributes & Other Data

AI Tools

How to use:

Open any business on Google Maps - click the 'AI' button beside the GBP to use AI features

Features:

  • AI GBP Post Generator
  • AI Review Response Generator
  • AI GBP Description Generator
  • AI Q&A Section Generator
  • AI Facebook Post Generator

Category Finder

How to use:

Open any business on Google Maps - click the 'Find more' button beside categories

Features:

  • Find Related Categories Based on Real Data
  • Get Service Suggestions for Each Category
  • Analyze Traffic Potential per Category
  • Extract Category Suggestions from Website URL
  • Category Suggestions from AI Chat

Basic Audit

How to use:

Open any business on Google Maps - click the 'Basic Audit' button beside the GBP

Features:

  • GBP Info like Place ID, Knowledge ID, CID & More
  • Find Services, Attributes, Categories & More
  • GBP Links like Review Request, Service/Product & More
  • Compare on External Maps Outside Google Maps
  • 40+ Additional Data Points & Tools

Review Audit

How to use:

Open any business on Google Maps - click the 'Review Audit' button beside the GBP

Features:

  • Track Review & Rating Trends Over Time
  • Detailed Review Analysis for GBP
  • Discover Common Keywords in Reviews
  • Custom Review Filtering for Analysis
  • Other Review Features

Teleport

How to use:

Open any business on Google Maps - click the 'Teleport' button beside the GBP

Features:

  • Find GBP Rank at Any Location
  • Find GBP Rank for Any Search Term
  • Find GBP Competitors at Any Location
  • Customizable Location Settings
  • Can Run for Any Location Worldwide

Post Audit

How to use:

Open any business on Google Maps - click the 'Post Audit' button beside the GBP

Features:

  • GBP Posts Timeline Visualization
  • Track Total GBP Posts & Post Frequency
  • Analyze GBP Post Content & Character Count
  • Monitor GBP Posts with Links & Media
  • GBP Post Performance Insights

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